No. Neobanc is available to all renters, regardless of income.

Yes. A transaction fee of 1.50% to 2.25% applies to credit card payments.

No. Paying by Interac e-Transfer is 100% free, with no hidden fees.

The most common reasons are:

• Low photo quality
• Expired documents
• A selfie that does not match your ID
• Active VPN or proxy usage
• Using someone else’s credit card, which triggers additional security checks

You can verify in one of two ways:

• Trust Swiftly: Submit a valid, non-expired government ID and a clear selfie.
• Plaid: Link your bank account in your profile settings.

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Identity verification (KYC) is required once your cumulative completed bill payments reach $10,000. At that point, a KYC check is triggered automatically, and your account is temporarily restricted until verification is complete.

No. Changing the email address on an account is not supported. If you need to use a different email, you must create a new account.

Direct payments using AMEX cards are not yet supported. Our team is actively working on it. You can still pay your AMEX credit card bill as a payee through Neobanc.

Neobanc works with all Canadian banks that support Interac e-Transfer. It also supports Visa and Mastercard.

Free rent reporting is an opt-in feature that reports your rent payments to the credit bureaus. This builds your credit history, typically within 30 to 45 days.

Your accumulated cashback transfers automatically to your new lease.

Yes. You can stack your credit card rewards (points, miles, or cashback) with Neobanc rewards for up to 6% total cashback.

You earn a $10 bonus for each referred user who completes a payment over $1,000. You can claim up to 5 rewards per referred user, for a maximum of $50 in bonuses per invited friend.

You earn 1% standard cashback. It is applied directly toward your next month’s payment.

Financial institutions usually take 3 to 5 business days to process bill payments. If 10 business days pass and the payment has not been reflected, follow these steps:

1. Email your receipt to the payee.
2. If the issue is still unresolved, send support proof of the payee’s response. We will then initiate a formal trace.

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Yes, if the payment has not yet been processed or sent. Request a cancellation and choose one of two options:

• Wallet credit: Applied toward future payments.
• Bank refund: Returned to your original payment method.

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Select your preferred payment method during the rent setup flow, then check the “recurring” box on the checkout page. Recurring payments must be configured by you directly in your dashboard.

Select the multi-payment option at checkout when you set up your single scheduled rent payment. This lets you cover the payment with several Interac e-Transfers or credit cards.

No. For security reasons, each account supports one rent payment per month. Multiple separate rent payments in a single month are not supported as a standard feature.

No. Landlords do not need to approve anything or create a Neobanc account. They receive your rent by e-Transfer directly.

Yes. You can split rent payments across multiple transactions or with roommates throughout the month.

Lines of credit (LOC) payments are currently not supported.

Neobanc supports over 4,000 Canadian payees. Categories include rent, utilities, credit cards, insurance, loans, government payments, childcare and daycare, and education (schools, colleges, and universities).

If the status is still “awaiting” 1 hour after you sent the e-Transfer, contact support with a screenshot or receipt showing the transaction details: reference number, date, amount, and sender and recipient email. Our team will manually locate and match your funds.

Create a new payment and toggle “Use available balance” at checkout.

If your e-Transfer amount does not match your setup, is sent late, or is missing the 12-digit payment ID, the funds are automatically credited to your account as a top-up balance. They are not applied directly to the pending payment.

The recipient email depends on the payment method used. Both processors are fully valid, secure, and directly integrated with Neobanc.

• Zum Rails: pay@neobanc.com (handles all payment types)
• Apaylo (service-specific):
  • Rent: rentcashback@neobanc.com
  • Bills: billpay@neobanc.com
  • Top-ups: topups@neobanc.com
  • Mortgages: mortgagecashback@neobanc.com

• Match exact amounts: The e-Transfer amount must match the required funds down to the exact cent. A different amount prevents automated linking and causes delays.
• Choose the right payment method: Double-check your payee details. Paying large bills or tax accounts by credit card can trigger security flags with issuing banks. e-Transfers remain the most reliable method.
• Adjust based on experience: Account for weekends and holidays, and adjust your future due dates in the app to reflect how quickly your specific payee posts payments.

There are two options.

• Pay-as-you-go: Create the payment in the app first, then send an e-Transfer for the exact amount shown. The amount must match down to the exact cent.
• Pre-funding: Send an e-Transfer as a top-up before creating a payment, which stores the funds in your Neobanc balance. At checkout, select “Use rewards/credits.” For recurring payments, enable “Auto-apply rewards.”

Always include your exact 12-digit reference number in the e-Transfer memo, and complete any bank security confirmations immediately.

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The date you select is the day Neobanc sends the funds out, not the day the payee receives them. Banking processing times vary, especially around weekends and holidays, so schedule the payment 5 business days before your actual due date.

Payments must be funded 3 business days (72 hours) before your desired send date. Funding later than this can delay the payment.

The daily cutoff is 3:30 PM ET. Funds received after the cutoff are processed starting the next business day.

All payments (rent, bills, and mortgages) take at least 3 business days to process after Neobanc receives your funds. Business days are Monday to Friday, excluding Canadian statutory holidays.

Support is available 24/7 through our AI chatbot, which escalates to a human team member when needed. You can also email team@neobanc.com.

When you set up a recurring payment, a temporary $0.01 hold may appear on your card statement. This is a pre-authorization used to verify that your card is active. It is a hold, not a purchase, and it is not a fee.

Neobanc is a registered Money Services Business (MSB) with FINTRAC, Canada’s financial intelligence and anti-money-laundering regulator. We are also fully PCI-DSS compliant, the global security standard for handling card data.

Customer funds are held in CDIC-insured bank accounts. They are never invested, so your money is not exposed to market risk.

Neobanc is fully PCI-DSS compliant and uses bank-grade encryption to protect your data and transactions.

No, we don't pull your credit score. We push updates to your credit bureau if you enable our free rent reporting.

Neobanc was founded by Kyle Collier (CEO) and Luis Parra (Cofounder, CTO).

• Kyle Collier is a uWaterloo engineer with 15 years of experience scaling companies from idea to $55M+ in sales and has had multiple fintech exits while raising only $2.5M.

• Luis Parra built and sold a fintech compliance company, has programmed LLMs for two $1B+ Y Combinator startups, and worked with the SEC on fraud investigations.

• Josh Sookman (Growth & Retention Advisor) previously led Ritual.co’s growth from 1K to 1M+ users and has 15+ years of experience in scaling tech businesses.

The team has a combined 45+ years of experience, 5 successful exits, and has grown B2C payment apps to millions of users.

Neobanc exists to accelerate everyone’s path to ownership. It starts with cashback on rent and bills, which supercharges savings so you can reach a bigger down payment faster.

We pair this with free rent reporting, which helps your credit score grow sooner. A stronger score means lower interest rates on borrowing, including mortgages.

The vision comes from the CEO’s personal experiences with bankruptcy and housing challenges. Those experiences drive our mission to make renting more rewarding.

Neobanc has received funding and support from renowned investors and institutions, including:

• EWOR Accelerator Program – One of Europe’s top startup accelerators with a 0.1% acceptance rate backed by unicorn founders.

• NAR (National Association of Realtors) REACH Program – The world's top Proptech accelerator, backing high-impact founders.

• Lorenz Ventures – A leading venture firm investing in proptech and fintech startups.

• Pareto20 Ventures – A leading venture firm with over 500 in high-growth startups.

• SuperAngels – Europe’s top angel investing network

• Felix Jahn – Top 50 Proptech investor who sold Europe’s largest Real Estate Marketplace.

• Paul Muller (CEO of Adjust, NYSE: APP) company valued at $1B+

• Petter Made (CEO of SumUp) company valued at $8B+ 

• Florian Huber (Real Estate Marketplace CEO) – Investing in rental fintech innovation.

• Stefan Glanzer (Angel Investor) – 200+ startup investments, including Monzo bank.

• Ben Cambier (Angel Investor) – Early-stage fintech

Neobanc is strategically positioned with strong backing and a proven roadmap for scaling in North America.

All funds are stored in CDIC-insured bank accounts and are never invested, ensuring the safety of your money.

It’s now live! Need a backup plan before rent hits? You can now apply for a short-term loan through our partner — designed to help you plan ahead, not panic last minute. Processing can take up to 7 days, so apply early.

Your accumulated cashback can be applied to your new rental contract, ensuring you continue to benefit from your rewards.

Neobanc is a platform that allows renters to pay their rent, bills and mortgages through us and earn cashback rewards. You pay us, we pay your landlord, biller or bank on the due date, and you benefit from cashback on each payment.

You can opt in and have your rent payments show up on your credit report 30-45 days after your rent is paid.

We need a minimum of 3 days to process your payment depending on if you used credit card or e-transfer, our interface shows when the predicted arrival date will be. Timely payments ensure on-time payments to your landlord. If you don’t pay on time, it's your responsibility to pay your landlord directly to avoid late fees or penalties.

If you forget to fund your Neobanc wallet at least four days before your rent is due, we will transfer the funds to the landlord 4 days after your account is funded. This may come at ths cost of your cashback if we need to process the rent before 4 busienss days.

You can fund your Neobanc wallet from any bank account, provided the account holder's name matches the name on your Neobanc account.

Your cashback is credited to your Neobanc account once your rent payment is processed. 

Depending on your cashback tier: 

1% cashback applied toward your next rent payment

2% cashback applied to your next rent payment — after 6 months, on rolling basis.
Example: April 2026 rent payment yields a 2% cashback, paid on October 2027.

This applies to payments made via Interac e-Transfer and credit card.

Yes. Neobanc is compliant under PCI-DSS, is a regulated MSB with Fintrac and uses bank-level encryption for all services.

Currently, Neobanc operates in Canada. We plan to expand to the US soon.

When you pay with Interac e-Transfer (free) or credit card (1.5% to 2.25% transaction fee) at least three days before your rent is due, on the due date, we transfer the funds to your landlord (via e-transfer), and you earn cashback on every rent payment.

Neobanc operates on a win-win model where renters earn rewards, landlords receive timely payments, and we generate revenue—without charging users fees.

Here’s how:

• 2% Cashback? It’s (presently) a limited-time promotion paid from our marketing budget. Also, since we keep all the “would-be cashback” for the first six months, this reduces our payback period and increases our retention per user. 

• Proprietary payment technology – Our high-volume payment processing tech optimizes transaction flow, allowing us to negotiate unique margins with financial partners, processors and payment networks.

• Affiliate revenue – rent payments are normally account-to-account (ACA) payments (i.e. ACH, wire, e-transfer, cheque), so card payment networks typically don’t get a piece of the pie. So when we move what usually would be an ACA payment to them, they pay us a portion of what they earn.

These approaches, combined, make our model sustainable and profitable while ensuring renters are rewarded without fees or gimmicks. Industry veterans build Neobanc:

• Kyle Collier (CEO) has scaled multiple fintech startups with successful exits.

• Luis Parra (Cofounder, CTO) brings deep expertise in fintech compliance and payment infrastructure, having worked with the SEC and leading AI-driven financial systems.

With the right technology, partnerships, and expertise, we’ve created a system where renters win, landlords stay happy, and Neobanc thrives—without charging users a dime.

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Neobanc offers 1% cashback applied toward your next rent payment. Alternatively, if you choose the 6 months plan, you can earn 2% cashback, paid out after 6 months. This 2% option is a limited-time promotional incentive available to a limited number of customers and may be modified or discontinued at any time.

If you choose to pay by credit card, you may also earn additional rewards (such as cashback, points, or miles) based on your card’s existing rewards program. Neobanc enables you to stack your card’s rewards on top of ours, meaning you could earn up to 6% total cashback, depending on your card’s terms. Credit card rewards vary by issuer and are not guaranteed by Neobanc.

Neobanc is free for renters when making payments with Interac e-Transfer. If you choose to pay using a credit card, a 1.5% to 2.25% transaction fee applies.

For inquiries and support, reach out to us:

AI Chatbot + Human: Who can answer 90% of questions
Email: team@neobanc.com

Neobanc supports payments from banks that offer Interac e-Transfer services and now accepts credit card payments from Visa, Mastercard and American Express.

Yes, you can make multiple payments throughout the month or split the costs with roommates.

No. Neobanc is available to all renters, regardless of income level.

Yes! Neobanc works whether you’re renting from a large property management company or an individual landlord, as long as they accept e-Transfers.

Neobanc operates transparently with no hidden fees. While funding your wallet via Interac e-Transfer is free, a 1.5% to 2.25% transaction fee applies when using a credit card.

Yes, but you are responsible for paying the remainder to your landlord.

Yep, 100% opt-in. We’ll never share your rent data with credit bureaus unless you say yes.

No. As long as your landlord accepts e-Transfers, you can use Neobanc without their direct involvement. The name on the payment is ours rather then yours, but the landlord receives the 100% of your payment.